How to disable your firewall

If you have a firewall installed, it can sometimes interfere in uploading your website, connecting to our servers, or viewing webmail.  The solution to this is to temporarily unblock your firewall, or make an exception in the firewall for ports 1065, 19638, 8080, and 9999 TCP.

Below are the steps to temporarily disable popular firewall programs, such as Windows Firewall, Norton Internet Security, and McAfee Personal Firewall Plus.  If your firewall program is not listed, or want to make an exception for a port, please contact the manufacturer's website for support information.

Keep in mind that a computer may have multiple firewalls installed, so you continue to have problems, you may need to scan your Program Files and temporarily disable any security related programs.  Also, some corporate networks may have a network-level firewall, or other hardware firewall installed.  You will need to contact your network administrator for access.

Windows XP Service Pack 2 Firewall

Windows Firewall is automatically installed with Windows XP Service Pack 2.  If you have Automatic Updates turned on, you most likely have this installed. Please preform the following steps to temporarily disable the firewall:

1. Press Start -> Setting -> Control Panel
2. Double-click Security Center
3. Select Windows Firewall
4. Select Off (not recommended), as shown below:

5. Press OK

Note: For more information, please visit Microsoft's website.

Norton Internet Security

1. Open Norton Internet Security
2. Select Status & Settings from the category bar to the left
3. Select Personal Firewall
4. Press the Turn Off button to the right, as shown below:


Note: For more information, please visit Symantec's website.

McAfee Personal Firewall Plus

1. Right-click the McAfee icon in your system tray, select Personal Firewall -> Disable, as shown below:

Note: For more information, please visit McAfee's website.

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